Support

Install Guide

Pick the guide for your chain and follow it top to bottom. Every download also includes this guide.

Waves StudioRack Ableton Live Logic Pro Ozone 9–12 Plugin Alliance

First: match the file to your setup

.xps → Waves StudioRack chain (any DAW, needs the Waves plugins)
.adg → Ableton Live chain (stock devices) or the Plugin Alliance chain for Ableton
.cst → Logic Pro chain (stock plugins) or the Plugin Alliance chain for Logic
.xml → iZotope Ozone chain — one file per Ozone version; use the one matching yours

An .adg will never load in Logic, a .cst will never load in Ableton — if a file won’t open, check the format first.

Waves StudioRack (.xps) — any DAW

Unzip — Mac: double-click the .zip. Windows: right-click → Extract All. Inside is your .xps preset.
Load StudioRack on a track in any DAW (Logic, Ableton, Pro Tools, FL — all work). Don’t have StudioRack? It’s free from waves.com via Waves Central.
Load the preset — click the preset name bar at the top of StudioRack → Load → Open Preset File… → select the .xps → Open. The chain populates instantly.
.xps greyed out? Click Full Reset at the top of StudioRack first, then Load → Open Preset File… from there.

Ableton Live (.adg) — drag & drop

Unzip the download — inside is your .adg effect rack.
Click the track name first to select it — skip this and Ableton sometimes refuses the drop (that’s the ⃠ “no” sign).
Drag the .adg from Finder/Explorer onto the device area at the bottom (or onto the track name). The rack loads with its macro controls at the top.
Keep it forever: browser → User Library → right-click Presets → Show in Finder/Explorer → drop the .adg in. It now lives in every project’s browser.

Logic Pro (.cst) — one folder, then it’s permanent

Unzip — inside is your .cst channel strip setting.
Open the install folder: Finder → Go → Go to Folder… (Cmd+Shift+G) and paste:~/Music/Audio Music Apps/Channel Strip Settings/OutputIf Output doesn’t exist, create it inside Channel Strip Settings (capital O, no spaces).
Drag the .cst in. Installed.
Load it: open your project → mixer (press X) → Stereo Out strip on the far right → click Setting at the very top → your preset is in the dropdown.
Not in the menu? Quit Logic fully (Cmd+Q) and reopen — Logic only scans on launch. Two “Channel Strip Settings” folders? Use the one in ~/Music/Audio Music Apps/ — that’s the one modern Logic reads.

iZotope Ozone 9–12 (.xml)

Read this first — it prevents 90% of Ozone problems: your download includes a separate preset file for each Ozone version (9, 10, 11, 12), and the install folder depends on your version. Install the file that matches YOUR Ozone, in YOUR version’s folder — a preset from a different version shows “version mismatch” or simply won’t load.

Tap your Ozone version — the folder is different depending on which one you own:

Not sure which you have? Open the Documents → iZotope folder on your computer: a folder named just “Ozone” means you’re on 10, 11 or 12 · a folder named “Ozone 9” means 9. (The version number is also on the Ozone plugin window itself.)

Prefer to let Ozone find the folder for you? Open Ozone → click the preset name at the top → go to your user/custom presets tab → right-click any preset there → Show File in Folder (Mac) / Show in Explorer (Windows). The folder that opens is exactly where your .xml goes. (If that list is empty, use the paths above.)

Preset doesn’t show up in Ozone? Fully close and reopen your DAW — Ozone scans for new presets on launch.
“Version mismatch” or won’t load? You installed the .xml from a different Ozone version — grab the one matching yours from the download (the version is in the file name).
A folder in the path doesn’t exist? Create it with the exact name shown — or open Ozone once and save any preset, and Ozone builds the folders for you.

Plugin Alliance chain — Ableton & Logic

Install the plugins FIRST. The chain needs: Brainworx bx_cleansweep Pro, elysia museq, Shadow Hills Mastering Compressor, Brainworx bx_digital V3, Black Box Analog Design HG-2, Brainworx bx_clipper, bx_limiter True Peak (all covered by a PA Core or PRO subscription). If any are missing, the rack loads with empty slots.
Then install like the stock chains: the Ableton build is an .adg — follow the Ableton guide. The Logic build is a .cst — follow the Logic guide. Same chain, same 10 macros, grab the build for your DAW.

If something still won’t work

Confirm the file format matches the plugin (see the table at the top).
Update the plugin/DAW to the latest version.
Restart your DAW after dropping a file into an install folder — most plugins only scan on launch.
Corrupt or wrong download? Lost your email? Write me and I’ll fix it the same day.

Still stuck? Not a ticket queue — me, personally, until it loads. Reply to your purchase email or write masterchain@charliecrown.com with your DAW + chain and I’ll sort you out.

Terms · Privacy · Refunds